Terms and Conditions

  1. Introduction

1.1. This website “www.maureenegbe.co.uk” is owned and operated by Maureen Egbe. 1.2. Please read these terms and conditions carefully before placing an order. By purchasing services or products on this Site or from https://linktr.ee/me_confidence, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase services or products from this Site.

  1. Changes to Terms

2.1. We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting. 2.2. Please check these terms and conditions periodically for changes. 2.3. Your continued use of this Site and purchase of services or products on this Site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase. 2.4. If the revised terms apply to any existing provision of services, we will notify you of the changes.

  1. Privacy Policy and Acceptable Use Policy

3.1. Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy [link to policy].

  1. Age Restriction

4.1. You shall not purchase any services from our Site if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.

  1. Acceptance of Order

5.1. These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the order issued to you by email (Email Confirmation) or when we contact you to tell you that we are able to provide the services or products to you. We are not bound by the order unless we accept it in writing. 5.2. If there is any conflict between these Terms and any term of the order, the order will take priority.

  1. Entire Agreement

6.1. These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

  1. Representations

7.1. You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy. 7.2. You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract. 7.3. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

  1. Provision of Services and Products

8.1. We will supply the services or products to you from the date set out in the order for the period set out in the order. 8.2. We will make every effort to provide the services on time. However, there may be delays due to an Event Outside Our Control. See clause 13 below for our responsibilities when an Event Outside Our Control happens. 8.3. We will need certain information from you that is necessary for us to provide the services, for example, name and email address. We will contact you in writing about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may suspend the services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. 8.4. If we suspend the services under clause 8.3, you do not have to pay for the services while they are suspended, but this does not affect your obligation to pay any invoices we have already sent you. 8.5. If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest. 8.6. If we supply a product to you as part of the services (such as a report, an e-book or any other form of digital content or any other type of product whatsoever), we will own the copyright, design right and all other intellectual property rights in such product and any drafts, drawings or illustrations we make in connection with the product for you.

  1. Cancellation and Refund Policy

9.1 If you are not happy with the services: Contact us as soon as possible and tell us the nature of the problem. Give us a reasonable opportunity to repair or fix any defect. We will use our best efforts to solve the problem within 7 days. 

9.2 Your Legal Rights:

As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. You can obtain advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards office. These Terms do not affect these legal rights.

9.3 Cancellation Before Services Begin:

9.3.1 Subject to clause 10 below, you may cancel any order for services within 7 days of the date of our email confirmation of your order by emailing hello@maureenegbe.co.uk. We will confirm your cancellation in writing. 9.3.2 If you cancel an order and have made any payment in advance for services not yet provided, we will refund these amounts to you. 9.3.3 However, if you cancel an order for services or a product and we have already started providing the services or processing the product, you will pay us any costs we have reasonably incurred, which will be deducted from any refund due or invoiced to you if no refund is due. We will inform you of these costs when you contact us. 9.3.4 You do not have to make any payment to us if you cancel an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control).

9.4 Cancellation after Services Begin:

If we have completed providing the services or provided the products, you have no right to cancel, even if this is within 7 days of our email confirmation of your order.

  1. Termination

10.1 We may terminate the contract:

10.1.1 With immediate effect by giving you written notice if you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment. 10.1.2 With immediate effect by giving you written notice if you break the contract in any material way and do not correct the situation within 14 days of us asking you to in writing.

10.2 You may terminate the contract:

10.2.1 With immediate effect by giving us written notice if we break the contract in any material way and do not correct the situation within 14 days of you asking us to in writing.

  1. Price and Payment

11.1 Prices:

11.1.1 Prices of services and products are specified on our Site and confirmed on the checkout page. We may change our prices any time, but this will not affect the prices for confirmed orders. 11.1.2 Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the order and the date of delivery or performance, the rate of VAT you pay will be adjusted, unless you have already paid the full purchase price before the change in VAT takes effect. 11.1.3 Despite our best efforts, there may be incorrect prices on some of the services. We will inform you of any such errors and ask whether you wish to continue with the order at the correct price. You are not liable to pay the incorrect price if the error is obvious and could have been reasonably recognized by you.

11.2 Payment:

11.2.1 Payment for services and products is to be made in advance by credit or debit card or Paypal except where agreed otherwise in writing. 11.2.2 If you do not make any payment due to us by the due date, we may charge interest on the overdue amount.

  1. Limitation of Liability

12.1 We are responsible for foreseeable loss or damage you suffer due to our negligence or breach of these Terms, but not for any unforeseeable loss or damage.

12.2 This exclusion of liability does not apply to:

12.2.1 Fraud or fraudulent misrepresentation. 12.2.2 Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.

  1. Circumstances Beyond Our Control

13.1 We will not be liable for any failure or delay in performing our obligations under these Terms due to Circumstances Beyond Our Control.13.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, such as:

  • Lock-outs, strikes, or other industrial action by third parties.
  • Riots, civil commotion, or pandemic.
  • Terrorist attack or threat of terrorist attack.
  • Invasion, war (whether declared or not) or threat or preparation for war.
  • Explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster.
  • Failure of private or public telecommunications networks.

13.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

  • You will be notified as soon as reasonably possible.
  • The time for the performance of our obligations will be extended, and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.
  1. Notice

14.1 Any notice to us should be in writing and sent to us by email to [email address]. 14.2 Any notice to you will be in writing by email to the address you provided us with on the order.

  1. Miscellaneous

15.1 We may assign our rights and obligations under these Terms to any other person. If there is any such assignment of rights and obligations, we will inform you in writing or by email. 15.2 You cannot transfer your rights and obligations under these Terms to any other person without our written approval. 15.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms. 15.4 Each paragraph of these Terms is separate and distinct from the others. If any court or relevant authority determines any clauses of these Terms are unlawful, then such determination will not affect the other clauses, and all other remaining clauses will remain in full force and effect. 15.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will only be in writing, and it does not mean that we will waive any of your future defaults. 15.6 English law governs these Terms and the contract between you and us. English courts will have jurisdiction on any dispute that may arise out of these Terms or the contract between you and us.

  1. Contact Us

For any questions or queries, you can contact us via email at hello@maureenegbe.co.uk.